/* ---- Apeiro escalations ---- */
.esc-actions{display:flex;gap:8px;align-items:flex-end;flex-wrap:wrap;}
.esc-viewer-banner{display:flex;align-items:center;justify-content:space-between;gap:20px;margin:0 0 20px;padding:22px 26px;border:1px solid color-mix(in srgb,var(--brand-1,var(--teal)) 18%,var(--line-soft));border-radius:14px;background:linear-gradient(112deg,color-mix(in srgb,var(--brand-1,var(--teal)) 8%,var(--paper-raised)),var(--paper-raised));box-shadow:0 8px 22px rgba(20,45,42,.055)}
.esc-viewer-kicker{color:var(--brand-1,var(--teal));font:600 10px var(--font-mono);letter-spacing:.14em}
.esc-viewer-banner h2{margin:5px 0;font-size:21px;letter-spacing:-.02em}
.esc-viewer-banner p{margin:0;color:var(--ink-soft);font-size:12px;line-height:1.55}
.esc-viewer-total{display:grid;justify-items:center;gap:3px;min-width:104px;padding:10px 16px;border-radius:11px;background:var(--paper);border:1px solid var(--line-soft)}
.esc-viewer-total strong{color:var(--brand-1,var(--teal));font-size:27px;line-height:1.1}
.esc-viewer-total span{color:var(--ink-soft);font:600 9px var(--font-mono);letter-spacing:.08em;text-transform:uppercase}
.esc-viewer-cards{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,470px),1fr));align-items:start;gap:12px;margin-top:14px}
.esc-view-card{display:grid;grid-template-rows:auto auto 1fr auto;align-self:start;gap:10px;min-width:0;padding:15px 16px;border:1px solid var(--line-soft);border-top:3px solid var(--brand-1,var(--teal));border-radius:12px;background:var(--paper-raised);color:var(--ink);text-align:left;cursor:pointer;transition:transform .16s ease,box-shadow .16s ease,border-color .16s ease}
.esc-view-card:hover{transform:translateY(-1px);border-color:color-mix(in srgb,var(--brand-1,var(--teal)) 42%,var(--line-soft));box-shadow:0 6px 16px rgba(20,45,42,.08)}
.esc-view-card:focus-visible{outline:3px solid color-mix(in srgb,var(--brand-1,var(--teal)) 38%,transparent);outline-offset:2px}
.esc-view-card-main{display:grid;justify-items:start;gap:5px;min-width:0}
.esc-view-card-number{color:var(--brand-1,var(--teal));font:600 9px var(--font-mono);letter-spacing:.1em}
.esc-view-card-main h3{margin:0;font-size:16px;line-height:1.3;overflow-wrap:anywhere}
.esc-view-card-badges{display:flex;flex-wrap:wrap;gap:5px;margin-top:1px}
.esc-view-card .esc-pill{padding:3px 8px;font-size:10px;font-weight:700}
.esc-view-card-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:6px}
.esc-view-card-stats>span{display:grid;align-content:start;gap:3px;min-width:0;min-height:0;padding:7px 8px;border:1px solid var(--line-soft);border-radius:8px;background:color-mix(in srgb,var(--brand-1,var(--teal)) 3%,var(--paper))}
.esc-view-card-stats small,.esc-view-card-followup small{color:var(--ink-soft);font:600 8px var(--font-mono);letter-spacing:.06em}
.esc-view-card-stats b{font-size:12px;line-height:1.3;overflow-wrap:anywhere}
.esc-view-card-followup{display:grid;align-content:start;gap:6px;min-width:0;padding:9px 10px;border-left:2px solid color-mix(in srgb,var(--brand-1,var(--teal)) 42%,var(--line-soft));border-radius:0 8px 8px 0;background:color-mix(in srgb,var(--brand-1,var(--teal)) 3%,var(--paper))}
.esc-view-card-action,.esc-view-card-remark{display:grid;gap:2px;margin:0;color:var(--ink);font-size:11px;line-height:1.4;overflow-wrap:anywhere}
.esc-view-card-action span,.esc-view-card-remark span{display:-webkit-box;overflow:hidden;-webkit-box-orient:vertical;-webkit-line-clamp:2}
.esc-view-card .esc-no-action span{color:var(--ink-soft)}
.esc-view-card-open-label{display:flex;align-items:center;justify-content:flex-end;gap:6px;white-space:nowrap;color:var(--brand-1,var(--teal));font-size:11px;font-weight:700}
.esc-view-card{cursor:default}
.esc-view-card-actions{display:flex;justify-content:flex-end;align-items:center;gap:8px}
.esc-view-card-actions button{border:0;background:transparent;padding:5px 8px;color:var(--brand-1,var(--teal));font:inherit;font-size:11px;font-weight:700;cursor:pointer}
.esc-view-card-actions button:hover{text-decoration:underline}
.esc-view-card-actions .esc-view-card-edit{border:1px solid var(--line-soft);border-radius:7px;background:var(--paper-raised)}
.esc-view-only .esc-form input:disabled,.esc-view-only .esc-form select:disabled,.esc-view-only .esc-form textarea:disabled{border-color:var(--line-soft);background:var(--paper-raised);color:var(--ink);opacity:1;cursor:default}
.esc-view-only .esc-form select:disabled{appearance:none;background-image:none;padding-right:14px}
@media(max-width:700px){.esc-viewer-banner{align-items:flex-start;padding:17px}.esc-viewer-total{min-width:76px;padding:8px}.esc-view-card{min-height:0;gap:14px;padding:18px}.esc-view-card-main h3{font-size:19px}}
@media(max-width:560px){.esc-view-card-stats{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.esc-view-card-main h3{font-size:16px}.esc-view-card-stats b{font-size:13px}}
.esc-tabs{display:flex;gap:6px;margin-bottom:16px;border-bottom:1px solid var(--line);}
.esc-tab{background:none;border:none;border-bottom:2px solid transparent;padding:10px 16px;font:inherit;font-weight:600;color:var(--ink-soft);cursor:pointer;margin-bottom:-1px;}
.esc-tab.active{color:var(--teal);border-bottom-color:var(--teal);}
.esc-contacts-pane h2{margin:0 0 8px;font-size:18px}.esc-contacts-pane>.note{margin:0 0 18px}.esc-contact-form{display:grid;grid-template-columns:minmax(180px,1fr) minmax(220px,1.3fr) auto;align-items:end;gap:12px;margin-bottom:18px}.esc-contact-form .field{margin:0}.esc-contact-list{min-width:0}.esc-contact-list td:last-child{text-align:right}.esc-contact-list .btn{white-space:nowrap}
@media(max-width:700px){.esc-contact-form{grid-template-columns:1fr}.esc-contact-form .btn{width:100%}}
.esc-dashboard-hero,#view-dashboard.esc-home .dashboard-hero{--esc-hero-start:color-mix(in srgb,var(--brand-1,var(--teal)) 72%,#0b3937);--esc-hero-mid:color-mix(in srgb,var(--brand-2,var(--teal)) 80%,#125c53);--esc-hero-end:color-mix(in srgb,var(--brand-3,var(--teal)) 88%,#258b70);--esc-hero-glow:color-mix(in srgb,var(--brand-3,var(--teal)) 28%,transparent)}
.esc-dashboard-hero{position:relative;display:flex;align-items:center;justify-content:space-between;gap:24px;min-height:170px;overflow:hidden;margin:2px 0 22px;padding:28px 32px;border-radius:18px;background:radial-gradient(circle at 82% 18%,var(--esc-hero-glow),transparent 28%),linear-gradient(112deg,var(--esc-hero-start) 0%,var(--esc-hero-mid) 56%,var(--esc-hero-end) 100%);color:#fff;box-shadow:0 12px 32px rgba(11,57,55,.14)}
.esc-dashboard-hero:after{content:"";position:absolute;width:300px;height:300px;right:16%;top:-205px;border:1px solid rgba(255,255,255,.13);border-radius:50%;box-shadow:0 0 0 36px rgba(255,255,255,.035),0 0 0 74px rgba(255,255,255,.025);pointer-events:none}
.esc-dashboard-hero-copy,.esc-dashboard-date{position:relative;z-index:1}.esc-dashboard-eyebrow,.esc-dashboard-date>span,.esc-dashboard-date>small,.esc-kpi-heading>div>span{font:600 10px var(--font-mono);letter-spacing:.14em;text-transform:uppercase}.esc-dashboard-eyebrow{color:#9de2cf}.esc-dashboard-hero h2{margin:8px 0 6px;color:#fff;font-size:clamp(26px,3vw,36px);letter-spacing:-.035em}.esc-dashboard-hero-copy p{max-width:600px;margin:0;color:rgba(255,255,255,.78);font-size:14px;line-height:1.6}.esc-dashboard-date{display:grid;gap:6px;min-width:158px;padding:13px 16px;border:1px solid rgba(255,255,255,.2);border-radius:12px;background:rgba(255,255,255,.09);backdrop-filter:blur(8px)}.esc-dashboard-date>span,.esc-dashboard-date>small{color:rgba(255,255,255,.68);font-size:9px}.esc-dashboard-date strong{color:#fff;font:600 22px var(--font-mono)}
.esc-kpi-heading{display:flex;align-items:end;justify-content:space-between;gap:16px;margin:4px 2px 12px}.esc-kpi-heading>div>span{color:var(--teal)}.esc-kpi-heading h3{margin:4px 0 0;font-size:20px}.esc-kpi-heading>p{margin:0;color:var(--ink-soft);font-size:12px;text-align:right}
.esc-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:13px;margin-bottom:22px;}
.esc-kpi{position:relative;display:flex;align-items:flex-start;gap:13px;width:100%;min-height:130px;padding:16px;text-align:left;border-radius:14px;background:var(--paper-raised);border:1px solid var(--line-soft);border-top:3px solid var(--esc-tone,var(--teal));color:var(--ink);cursor:pointer;transition:transform .16s ease,box-shadow .16s ease,border-color .16s ease;}
.esc-kpi:hover{transform:translateY(-3px);box-shadow:0 10px 24px rgba(21,43,40,.1);border-color:color-mix(in srgb,var(--esc-tone,var(--teal)) 36%,var(--line-soft))}.esc-kpi:focus-visible{outline:3px solid color-mix(in srgb,var(--esc-tone,var(--teal)) 42%,transparent);outline-offset:2px}.esc-kpi.selected{box-shadow:0 0 0 2px var(--esc-tone,var(--teal)),0 8px 20px rgba(21,43,40,.09);background:color-mix(in srgb,var(--esc-tone,var(--teal)) 6%,var(--paper-raised))}
.esc-kpi .kpi-icon{display:grid;place-items:center;flex:0 0 38px;width:38px;height:38px;border-radius:11px;background:color-mix(in srgb,var(--esc-tone,var(--teal)) 12%,transparent);color:var(--esc-tone,var(--teal));font-size:19px;font-weight:700}.esc-kpi .kpi-copy{display:grid;align-content:start;gap:5px;min-width:0}.esc-kpi .kpi-label{color:var(--ink-soft);font:600 10px var(--font-mono);letter-spacing:.055em;text-transform:uppercase;line-height:1.45}.esc-kpi .kpi-value{color:var(--esc-tone,var(--ink));font-size:31px;line-height:1.1;font-weight:700;letter-spacing:-.04em}.esc-kpi .kpi-action{display:flex;align-items:center;gap:5px;margin-top:4px;color:var(--ink-soft);font-size:10px}.esc-kpi .kpi-action b{color:var(--esc-tone,var(--teal));font-size:13px}
.esc-kpi.tone-red{--esc-tone:var(--red);}.esc-kpi.tone-green{--esc-tone:var(--green);}.esc-kpi.tone-amber{--esc-tone:var(--amber);}.esc-kpi.tone-blue{--esc-tone:var(--blue);}.esc-kpi.tone-grey{--esc-tone:var(--ink-soft);}
.esc-dashboard-filter{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:0 0 14px;padding:12px 14px;border:1px solid color-mix(in srgb,var(--teal) 25%,var(--line-soft));border-radius:11px;background:color-mix(in srgb,var(--teal) 7%,var(--paper-raised))}.esc-dashboard-filter[hidden]{display:none}.esc-dashboard-filter>div{display:grid;gap:2px}.esc-dashboard-filter strong{color:var(--ink);font-size:13px}.esc-dashboard-filter span{color:var(--ink-soft);font-size:11px}.esc-table{scroll-margin-top:20px}
.esc-dash-grid{display:grid;grid-template-columns:minmax(0,1.4fr) minmax(0,1fr);gap:16px;margin-bottom:16px;}
.esc-chart{position:relative;height:280px;}
.esc-mini{min-width:0;}
.esc-mini td.num,.esc-mini th.num{text-align:right;}
.esc-mini tr.total td{font-weight:700;background:var(--line-soft);}
.esc-table{min-width:1780px;}
.esc-table td{vertical-align:top;font-size:13.5px;}
.esc-table td.esc-long{min-width:240px;max-width:340px;white-space:pre-wrap;}
.esc-table td.esc-issue{min-width:190px;font-weight:600;}
.esc-table td:last-child,.esc-table th:last-child{position:static;box-shadow:none;background:none;}
.esc-late{color:var(--red);font-weight:700;}
.esc-pill{display:inline-block;padding:3px 10px;border-radius:20px;font-size:12px;font-weight:600;white-space:nowrap;background:var(--line-soft);color:var(--ink-soft);}
.esc-pill.open{background:var(--amber-bg);color:var(--amber);}.esc-pill.progress{background:var(--blue-bg);color:var(--blue);}
.esc-pill.blocked{background:var(--red-bg);color:var(--red);}.esc-pill.closed,.esc-pill.ontime{background:var(--green-bg);color:var(--green);}
.esc-pill.overdue,.esc-pill.late{background:var(--red-bg);color:var(--red);}.esc-pill.today{background:var(--amber-bg);color:var(--amber);}
.esc-pill.priority-p0{background:var(--red-bg);color:var(--red);}.esc-pill.priority-p1{background:var(--amber-bg);color:var(--amber);}.esc-pill.priority-p2{background:var(--blue-bg);color:var(--blue);}.esc-pill.priority-p3{background:var(--green-bg);color:var(--green);}
.esc-form{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px 14px;}
.esc-form .esc-wide{grid-column:1/-1;}
.esc-assignee-field{position:relative;z-index:2}
.esc-assignee-suggestions{position:absolute;z-index:30;top:calc(100% + 3px);left:0;right:0;max-height:240px;overflow:auto;padding:5px;border:1px solid var(--line);border-radius:9px;background:var(--paper-raised);box-shadow:0 12px 28px rgba(17,35,34,.18)}
.esc-assignee-suggestion{display:flex;width:100%;align-items:center;justify-content:space-between;gap:12px;padding:9px 10px;border:0;border-radius:6px;background:transparent;color:var(--ink);text-align:left;cursor:pointer}
.esc-assignee-suggestion:hover,.esc-assignee-suggestion:focus-visible{outline:0;background:color-mix(in srgb,var(--brand-1,var(--teal)) 9%,var(--paper-raised))}
.esc-assignee-suggestion strong{font-size:13px;font-weight:600}
.esc-assignee-suggestion small,.esc-assignee-empty{color:var(--ink-soft);font-size:11px}
.esc-assignee-empty{padding:10px}
.esc-form-foot{display:flex;gap:8px;align-items:center;}
@media (max-width:1100px){.esc-kpis{grid-template-columns:repeat(3,minmax(0,1fr));}}
@media (max-width:900px){.esc-kpis{grid-template-columns:repeat(2,minmax(0,1fr));}.esc-dash-grid{grid-template-columns:minmax(0,1fr);}}
@media (max-width:560px){.esc-dashboard-hero{align-items:stretch;flex-direction:column;padding:22px}.esc-dashboard-date{min-width:0}.esc-kpi-heading{align-items:flex-start;flex-direction:column}.esc-kpi-heading>p{text-align:left}.esc-kpis{grid-template-columns:1fr 1fr;gap:9px}.esc-kpi{min-height:122px;padding:12px;gap:9px}.esc-kpi .kpi-icon{flex-basis:32px;width:32px;height:32px}.esc-kpi .kpi-value{font-size:26px}.esc-kpi .kpi-label{font-size:9px}.esc-dashboard-filter{align-items:stretch;flex-direction:column}.esc-dashboard-filter .btn{width:100%}}
@media (max-width:560px){.esc-form{grid-template-columns:minmax(0,1fr);}}
.esc-chart-tall{height:340px;}
.esc-table td.esc-issue .ticket-num-link{text-align:left;font-weight:600;}

/* Non-Agent home: same hero, escalation dashboard in place of the ticket panels */
#view-dashboard:not(.esc-home) #dashEscHost{display:none;}
#view-dashboard.esc-home .dashboard-pulse,
#view-dashboard.esc-home .dashboard-center,
#view-dashboard.esc-home .dashboard-report-banner,
#view-dashboard.esc-home .dashboard-range-controls,
#view-dashboard.esc-home #redesignReport{display:none !important;}
#view-dashboard.esc-home #dashEscHost{margin-top:20px;}

#view-dashboard .dashboard-mode-select{width:auto;cursor:pointer;}
/* the closed select is white-on-red like the hero buttons; the open list needs dark text on a light panel */
#view-dashboard .dashboard-mode-select option{color:#1B1F1E;background:#fff;}
/* Escalation mode uses the existing greeting as its single green hero. */
#view-dashboard.esc-home .dashboard-hero{position:relative;overflow:hidden;min-height:190px;padding:32px 36px;border:0;background:radial-gradient(circle at 82% 18%,var(--esc-hero-glow),transparent 28%),linear-gradient(112deg,var(--esc-hero-start) 0%,var(--esc-hero-mid) 56%,var(--esc-hero-end) 100%);box-shadow:0 12px 32px rgba(11,57,55,.14)}
#view-dashboard.esc-home .dashboard-hero:after{content:"";position:absolute;width:300px;height:300px;right:16%;top:-205px;border:1px solid rgba(255,255,255,.13);border-radius:50%;box-shadow:0 0 0 36px rgba(255,255,255,.035),0 0 0 74px rgba(255,255,255,.025);pointer-events:none}
#view-dashboard.esc-home .dashboard-hero-copy{position:relative;z-index:1}
#view-dashboard.esc-home .dashboard-hero .dashboard-eyebrow{color:#b1e5d8}
#view-dashboard.esc-home .dashboard-hero h1,#view-dashboard.esc-home .dashboard-hero h1 span{color:#fff}
#view-dashboard.esc-home .dashboard-hero p{color:rgba(255,255,255,.78)}
#view-dashboard.esc-home .dashboard-hero-actions{display:flex;}
#view-dashboard.esc-home .dashboard-hero-actions>:not(.dashboard-mode-select){display:none!important;}
:root[data-theme="dark"] .esc-dashboard-hero,
:root[data-theme="dark"] #view-dashboard.esc-home .dashboard-hero{--esc-hero-start:color-mix(in srgb,var(--brand-deep,var(--teal-deep)) 72%,#101f1d);--esc-hero-mid:color-mix(in srgb,var(--brand-deep,var(--teal-deep)) 62%,#153b36);--esc-hero-end:color-mix(in srgb,var(--brand-2,var(--teal)) 62%,#20574b);--esc-hero-glow:color-mix(in srgb,var(--brand-1,var(--teal)) 22%,transparent);box-shadow:0 12px 32px rgba(0,0,0,.28)}
@media(prefers-color-scheme:dark){:root:not([data-theme="light"]) .esc-dashboard-hero,:root:not([data-theme="light"]) #view-dashboard.esc-home .dashboard-hero{--esc-hero-start:color-mix(in srgb,var(--brand-deep,var(--teal-deep)) 72%,#101f1d);--esc-hero-mid:color-mix(in srgb,var(--brand-deep,var(--teal-deep)) 62%,#153b36);--esc-hero-end:color-mix(in srgb,var(--brand-2,var(--teal)) 62%,#20574b);--esc-hero-glow:color-mix(in srgb,var(--brand-1,var(--teal)) 22%,transparent);box-shadow:0 12px 32px rgba(0,0,0,.28)}}
.esc-kpi .kpi-label{display:block;width:max-content;max-width:100%;padding:0;border:0;background:transparent;color:var(--ink-soft);font:600 10px var(--font-mono);letter-spacing:.055em;text-align:left;text-transform:uppercase;line-height:1.45;cursor:pointer}
.esc-kpi .kpi-label:hover{text-decoration:underline;text-underline-offset:3px}
.esc-kpi .kpi-value{width:max-content;max-width:100%;padding:0;border:0;background:transparent;color:var(--esc-tone,var(--ink));font-size:31px;line-height:1.1;font-weight:700;letter-spacing:-.04em;cursor:pointer}
.esc-kpi .kpi-value:focus-visible,.esc-kpi .kpi-label:focus-visible{outline:2px solid var(--esc-tone,var(--teal));outline-offset:4px;border-radius:3px}

.esc-table thead th{position:sticky;top:0;z-index:2;background:var(--paper-raised);color:var(--ink-soft);font:600 11px var(--font-mono);letter-spacing:.04em;text-transform:uppercase;white-space:nowrap;}
.esc-table tbody tr:nth-child(even) td{background:color-mix(in srgb,var(--paper-raised) 86%,var(--line-soft));}
.esc-table tbody tr:hover td{background:color-mix(in srgb,var(--teal) 7%,var(--paper-raised));}
.esc-table td{line-height:1.5;}
.esc-cleanup-card{grid-column:1/-1;}
body.jim-settings-wide .settings-grid{width:100%;max-width:1320px;}
.esc-cleanup-head{display:flex;align-items:flex-start;justify-content:space-between;gap:20px;margin-bottom:20px;}
.esc-cleanup-head h3{margin:5px 0 4px;font-size:20px;}
.esc-cleanup-head .note{margin:0;max-width:680px;}
.esc-cleanup-kicker{color:var(--red);font:600 10px var(--font-mono);letter-spacing:.13em;}
.esc-cleanup-tools{display:flex;align-items:end;gap:10px;flex-wrap:wrap;margin-bottom:14px;}
.esc-cleanup-search{display:grid;gap:5px;flex:1 1 280px;max-width:440px;color:var(--ink-soft);font-size:11px;font-weight:600;}
.esc-cleanup-search input{width:100%;}
.esc-cleanup-selected{margin:0 auto 8px 0;padding:7px 11px;border:1px solid var(--line);border-radius:999px;background:var(--paper);color:var(--ink-soft);font:600 11px var(--font-mono);}
.esc-cleanup-tools .btn-danger{background:var(--red);border-color:var(--red);color:#fff;}
.esc-cleanup-tools .btn-danger:disabled{opacity:.48;cursor:not-allowed;}
.esc-cleanup-table-wrap{max-height:430px;overflow:auto;border:1px solid var(--line-soft);border-radius:10px;}
.esc-cleanup-table{width:100%;min-width:960px;margin:0;table-layout:fixed;}
.esc-cleanup-table th:nth-child(1),.esc-cleanup-table td:nth-child(1){width:54px;}
.esc-cleanup-table th:nth-child(2),.esc-cleanup-table td:nth-child(2){width:78px;}
.esc-cleanup-table th:nth-child(3),.esc-cleanup-table td:nth-child(3){width:36%;}
.esc-cleanup-table th:nth-child(4),.esc-cleanup-table td:nth-child(4),.esc-cleanup-table th:nth-child(5),.esc-cleanup-table td:nth-child(5){width:16%;}
.esc-cleanup-table th:nth-child(6),.esc-cleanup-table td:nth-child(6){width:130px;white-space:nowrap;}
.esc-cleanup-table th:nth-child(7),.esc-cleanup-table td:nth-child(7){width:150px;white-space:nowrap;}
.esc-cleanup-table tbody td{padding:13px 12px;vertical-align:middle;}
.esc-cleanup-table .esc-cleanup-issue{font-weight:600;line-height:1.45;overflow-wrap:anywhere;}
.esc-cleanup-table thead th{position:sticky;top:0;z-index:2;background:var(--paper-raised);}
.esc-cleanup-table tbody tr{transition:background .15s ease;}
.esc-cleanup-table tbody tr:hover{background:color-mix(in srgb,var(--teal) 6%,var(--paper-raised));}
.esc-cleanup-table .esc-cleanup-check{width:50px;text-align:center;}
.esc-cleanup-table input[type=checkbox]{width:19px;height:19px;accent-color:var(--brand-1);vertical-align:middle;cursor:pointer;}
.esc-cleanup-footnote{margin:12px 0 0;color:var(--ink-soft);font-size:11px;}
@media(max-width:700px){.esc-cleanup-head{align-items:stretch;flex-direction:column}.esc-cleanup-head .btn{align-self:flex-start}.esc-cleanup-selected{margin-right:auto}.esc-cleanup-tools .btn{flex:1 1 130px}}

/* Escalation modal: sectioned form with a tinted header and a sticky action bar */
.esc-modal-card{width:min(820px,100%);max-width:820px;max-height:calc(100vh - 48px);display:flex;flex-direction:column;overflow:hidden;border-radius:14px}
.esc-modal-card .modal-head{flex:none;padding:22px 28px 18px;background:linear-gradient(135deg,color-mix(in srgb,var(--brand-1,var(--teal)) 12%,var(--paper-raised)),var(--paper-raised));border-bottom:1px solid var(--line-soft);align-items:center}
.esc-modal-card .modal-head h2{font-size:22px;letter-spacing:-.01em}
.esc-modal-card .modal-eyebrow{display:inline-block;padding:3px 10px;border-radius:20px;background:color-mix(in srgb,var(--brand-1,var(--teal)) 12%,transparent);color:var(--brand-1,var(--teal));font-weight:600;margin-bottom:6px}
.esc-modal-card .esc-form{flex:1;min-height:0;max-height:none;overflow-y:auto;padding:6px 28px 0;gap:14px 16px;align-content:start}
.esc-section{display:flex;align-items:center;gap:12px;margin-top:16px;padding-bottom:8px;border-bottom:1px solid var(--line-soft)}
.esc-section:first-child{margin-top:12px}
.esc-section-no{flex:none;display:grid;place-items:center;width:26px;height:26px;border-radius:50%;background:var(--brand-1,var(--teal));color:#fff;font-size:12px;font-weight:700}
.esc-section strong{display:block;font-size:14px}
.esc-section small{display:block;color:var(--ink-soft);font-size:12px;margin-top:1px}
.esc-form .field label{font-size:12px;font-weight:600;letter-spacing:.02em;color:var(--ink-soft);margin-bottom:5px}
.esc-form input:not([type=checkbox]),.esc-form select,.esc-form textarea{border-radius:9px;padding:10px 12px;transition:border-color .15s,box-shadow .15s}
.esc-form input:focus,.esc-form select:focus,.esc-form textarea:focus{border-color:var(--brand-1,var(--teal));box-shadow:0 0 0 3px color-mix(in srgb,var(--brand-1,var(--teal)) 16%,transparent);outline:0}
.esc-form .note{padding:9px 12px;border-radius:9px;background:var(--line-soft);font-size:12px}
.esc-form-foot{position:sticky;bottom:0;z-index:5;margin:6px -28px 0;padding:14px 28px;background:var(--paper-raised);border-top:1px solid var(--line-soft);box-shadow:0 -8px 16px rgba(17,35,34,.05)}
@media (max-width:560px){.esc-modal-card{max-height:100dvh;border-radius:14px 14px 0 0}.esc-modal-card .modal-head,.esc-modal-card .esc-form{padding-left:18px;padding-right:18px}.esc-form-foot{margin:6px -18px 0;padding:12px 18px;flex-wrap:wrap}.esc-form-foot .btn{flex:1}}

/* ── Management dashboard look (matches the weekly report) ─────────────── */
#escPaneDashboard{--wr-glass:color-mix(in srgb,var(--paper-raised) 72%,transparent);--wr-border:color-mix(in srgb,var(--ink) 10%,transparent)}
#escPaneDashboard .esc-kpis{grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:14px}
#escPaneDashboard .esc-wr-kpi{cursor:pointer;outline:none}
#escPaneDashboard .esc-wr-kpi:hover{transform:translateY(-3px);box-shadow:0 14px 30px rgba(15,30,40,.13)}
#escPaneDashboard .esc-wr-kpi:focus-visible,#escPaneDashboard .esc-wr-kpi.selected{box-shadow:0 0 0 3px color-mix(in srgb,var(--teal) 45%,transparent),0 14px 30px rgba(15,30,40,.13)}
#escPaneDashboard .wr-card{margin-bottom:0}
#escPaneDashboard .esc-dash-grid{gap:16px;margin-bottom:16px}
#escPaneDashboard .esc-chart{height:300px}
#escPaneDashboard .esc-chart-tall{height:340px}
.esc-donut-wrap{position:relative;height:250px}
.esc-donut-center{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;pointer-events:none;text-align:center}
.esc-donut-center b{font-size:42px;line-height:1;font-weight:700;font-variant-numeric:tabular-nums;letter-spacing:-.02em}
.esc-donut-center span{margin-top:4px;font:600 11px var(--font-mono);letter-spacing:.12em;color:var(--ink-soft)}
.esc-donut-center small{margin-top:6px;font-size:12.5px;font-weight:600;color:#15803d}
#escPaneDashboard .wr-legend{justify-content:center}

/* ── Escalation comments ─────────────────────────────────────────────── */
.esc-comments{margin-top:6px}
.esc-comment-list{display:flex;flex-direction:column;gap:10px;margin:12px 0}
.esc-comment{padding:11px 14px;border-radius:10px;background:color-mix(in srgb,var(--ink) 4%,transparent);border-left:3px solid var(--teal)}
.esc-comment-head{display:flex;align-items:center;flex-wrap:wrap;gap:8px;font-size:13px}
.esc-comment-role{padding:1px 8px;border-radius:10px;font-size:11px;background:color-mix(in srgb,var(--teal) 14%,transparent);color:var(--teal-deep,var(--teal))}
.esc-comment-time{color:var(--ink-soft);font-size:12px}
.esc-comment-del{margin-left:auto;border:0;background:none;color:var(--red);font-size:12px;cursor:pointer}
.esc-comment-del:hover{text-decoration:underline}
.esc-comment-text{margin-top:5px;font-size:14px;line-height:1.5;word-break:break-word}
.esc-comment-empty{color:var(--ink-soft);font-size:13px;margin:6px 0}
.esc-comment-new{display:flex;gap:10px;align-items:flex-end}
.esc-comment-new textarea{flex:1;resize:vertical;min-height:44px}
.esc-cmt-count{display:inline-block;margin-left:8px;padding:1px 7px;border-radius:10px;font-size:11px;font-weight:700;background:color-mix(in srgb,var(--teal) 14%,transparent);color:var(--teal-deep,var(--teal));white-space:nowrap}

/* Jim's Settings: password on the left, the two small cards stacked beside it (no empty gaps) */
@media (min-width:900px){
  body.jim-settings-wide #passwordChangeCard{grid-row:span 2}
  body.jim-settings-wide #jimEscalationExcelCard,body.jim-settings-wide #jimEscalationEmailCard{align-self:start}
}